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Changes in Orders
Bake and FUN understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible.
We accept changes (flavors, fillings and some designs) for your order with 7 days notice before delivery or pick up date. This does not apply for last minute orders placed with less than 48 hours or cakes with intrincate designs. This is because for some designs (such as sugar flowers or 3D characters) our team may need more than 10 days in advance to start working on the decoration of your cake.
All changes must be handled and confirmed directly with a staff member of Bake and FUN.
We accept cancellations up to 7 days before the delivery or pickup date. However, this does not apply for last minute orders placed with less than 48 hours, or intrincate cake designs (highly decorated cakes). Bake and FUN reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and priorization of the order.
Charges for cancellations will be as follows:
- 7 days or more prior to pick-up or delivery date, 75% of your order total will be returned as store credit, valid for one year starting from the date of cancellation. If there is any balance pending this will be due immediately.
- Less that 7 days prior to pick-up or delivery date, no refunds will be given, and the total amount of the order will be due.
It is entirely up to Bake and FUN's discretion to change or otherwise offer any other options to the customer.
We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us.
No refunds are given on any orders unless the complete order is returned. NO CASH refunds, only store credit.
Bake and FUN is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to your order during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your order upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.
Special orders that are not picked up will NOT be refunded.
It is entirely up to Bake and FUN 's discretion to change or otherwise offer any other options to the customer.
Guarantee / Disclaimer
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake/cookie decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Please note that orders placed over the phone or email are extremely "fragil". Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake or cookie design over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of you order will be different of what you are expecting if not enough infomation is provided. We do not take responsability if the color of the decoration is a different shade that you had in mind.
Bake and FUN is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. If ordering a cake, the client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. Bake and FUN is not responsible for any injuries that may occur due to failure to remove the necessary supports.
Bake and FUN is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake or dessert as well as the decoration.
Bake and FUN reserves the right to use pictures of any cake, cookie or dessert created by Bake and FUN in any way it deems fit, including, but not limited to, postings on social media and advertisement.
Bake and FUN reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. Bake and FUN may terminate this agreement with immediate effect, by giving 14 days notice to the customer. Only in this case all deposits will be refunded.